Privacy Policy
Last updated: February 2026
North Point Digital ("we", "us", "our") is committed to protecting the privacy of your personal information. This policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
We may collect the following types of personal information:
- Name, email address, phone number, and business name when you submit our contact form or enquire about our services.
- Technical data such as IP address, browser type, device information, and pages visited when you browse our website. This data is collected through cookies and analytics tools.
- Communications between us, including emails, messages, and project-related files you provide during the course of working together.
How we use your information
We use your personal information to:
- Respond to your enquiries and provide the services you have requested.
- Communicate with you about your project, including updates, invoicing, and support.
- Improve our website, services, and content based on usage patterns.
- Comply with our legal and regulatory obligations.
We will not use your personal information for direct marketing without your consent.
Third-party services
We use a small number of third-party tools to operate our business. These services may process or store data on our behalf:
- Netlify - website hosting and form submissions.
- Google Analytics - anonymous website usage data.
- Email provider - to send and receive emails related to your enquiry or project.
We only share your personal information with third parties where it is necessary to provide our services, where you have given consent, or where we are required to by law. We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to analyse traffic and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Data storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Your data may be stored on servers located in Australia or overseas (including the United States) through our third-party service providers.
Data retention
We retain your personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 12 months. Project-related records are retained for up to 7 years for tax and legal compliance.
Your rights
Under the Australian Privacy Act, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or out-of-date information.
- Request deletion of your personal information, subject to our legal obligations.
- Make a complaint if you believe your privacy has been breached.
To exercise any of these rights, please contact us at hello@northpointdigital.com.au.
Complaints
If you are not satisfied with how we have handled your personal information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact
If you have any questions about this privacy policy or how we handle your data, please contact us at hello@northpointdigital.com.au.